Client Experience
How Working with a Mortgage Broker in Canada Works
Getting a mortgage can feel like stepping into the unknown. It does not have to. This page walks you through every stage of working with us, so there are no surprises, no confusion, and no wondering what comes next.
Three Promises We Make to Every Mortgage Client
You will always know where things stand.
We do not disappear after your application is submitted. You will hear from us at every milestone, and if something changes, you will be the first to know. Silence is not how we operate.
You will always understand your options.
We will never push you toward a product because it is convenient for us. Every option we present comes with a clear explanation of the trade-offs, in language that actually makes sense. The decision is always yours.
You will always be treated like a person.
You are not a file number or a transaction. You are someone making one of the biggest financial decisions of your life, and we will treat that with the care and attention it deserves. Every conversation, every document, every step.
Your Mortgage Journey, Step by Step
Click through each phase to see exactly what happens, who does what, and what to expect at every stage of the Canadian mortgage process.
Ready to start your journey?
Book Your Discovery CallWhat Your Mortgage Broker Needs From You
We handle the heavy lifting. The lender research, the paperwork coordination, the rate negotiations, the follow-ups. That is our job, and we take it seriously.
Your part is simpler than you think. Be honest with us about your situation, even the parts that feel uncomfortable. The more clearly we understand your finances, the better we can protect your interests. Respond to our requests when you can, because timely documents keep your approval on track. And ask questions. There is no such thing as a bad question when it comes to your mortgage.
That is it. You bring the honesty and the questions. We bring everything else. Ready to get started? Book your free consultation.
How Long Does the Mortgage Process Take in Canada?
Most purchases take about three to four weeks from application to closing. Every situation is different, so we will always give you a realistic timeline based on your specific circumstances. Here is what most clients can expect.
Pre-approval
Usually completed within a few days of receiving your documents. This gives you a clear picture of what you can afford before you start shopping.
Full approval (purchase)
Typically one to two weeks, depending on the lender and any conditions that need to be satisfied. We keep you updated throughout.
Renewals and refinances
Timelines vary, but we always start the conversation early. Starting early means there is never a rush, and you have the time to make the best decision.
Whatever your timeline looks like, we will map it out together on our first call so you know what to expect from day one.
Why Choose an Independent Mortgage Broker
We Work For You, Not the Bank
A bank employee can only offer you their bank’s products. We are independent mortgage brokers, which means our only job is to find the mortgage that is best for you. We get paid the same regardless of which lender you choose, so our advice is always in your corner.
50+ Lenders Means Real Choice
When you work with a single institution, you get a single option. When you work with us, we search across more than 50 lenders, including the big banks, credit unions, and specialized lenders most people never hear about. More options means a better fit.
Plain Language, Always
Mortgage documents are full of jargon that can make your eyes glaze over. We translate everything into clear, simple language so you actually understand what you are agreeing to. No fine print surprises. If something does not make sense, we explain it until it does.
Want to learn more about our mortgage services? We help with purchases, refinancing, renewals, and reverse mortgages.
Common Mortgage Questions
How long does the mortgage process take in Canada?
Most purchases take about three to four weeks from application to closing. Pre-approval is usually completed within a few days of receiving your documents. Every situation is different, and your mortgage broker will give you a realistic timeline based on your specific circumstances.
What is the difference between a mortgage broker and a bank?
A bank employee can only offer you their bank's mortgage products. A mortgage broker is an independent professional who searches across 50 or more lenders, including big banks, credit unions, and specialized lenders, to find the mortgage that is best for you. Brokers are paid the same regardless of which lender you choose, so their advice is always in your corner.
What documents do I need to apply for a mortgage in Canada?
You will typically need: income verification such as pay stubs, T4s, or a Notice of Assessment; recent bank statements showing your down payment; government-issued photo ID; and details about the property you are purchasing. Your mortgage broker will send you a personalized document checklist based on your specific situation.
Does it cost anything to work with a mortgage broker?
For most residential mortgages in Canada, the lender pays the broker's fee, so there is no direct cost to you. Your initial consultation is always free and comes with no obligation. Your broker will be transparent about any situation where fees might apply, such as private lending.
What happens after my mortgage closes?
At Human Mortgage, the relationship does not end at closing. You receive an annual anniversary call to review your mortgage, a full mortgage health check including your rate and equity position, and an open door policy where you can call or book a meeting any time for any reason.
How do I get pre-approved for a mortgage?
Pre-approval is a lender’s conditional commitment to lend you a specific amount, based on your income, credit, and financial profile. It typically takes a few days once your broker has your documents. Start with a free discovery call, complete an online application, and upload your documents. Your broker reviews everything and works with lenders to get you pre-approved, giving you a clear picture of what you can afford before you start shopping.
How much down payment do I need for a mortgage in Canada?
The minimum down payment in Canada is 5% of the purchase price for homes up to $500,000. For homes between $500,000 and $1,499,999, you need 5% on the first $500,000 and 10% on the remainder. Homes at $1,500,000 or more require a 20% down payment. If your down payment is less than 20%, you will also need mortgage default insurance (often called CMHC insurance). Your mortgage broker will help you calculate exactly what you need.
What credit score do I need to get a mortgage in Canada?
Most lenders in Canada require a minimum credit score of around 600 to 680 for a conventional mortgage. A score of 680 or above will typically qualify you for the best rates and terms. If your score is lower, options are still available through alternative and private lenders. Your mortgage broker can review your credit profile and recommend the best path forward.
What is the mortgage stress test in Canada?
The mortgage stress test is a federal requirement that ensures you can afford your mortgage if interest rates rise. You must qualify at your contract rate plus 2%, or the Bank of Canada’s qualifying rate, whichever is higher. This applies to all new mortgages and most renewals where you switch lenders. Your mortgage broker will explain how the stress test affects your purchasing power during your strategy call.
What are the closing costs when buying a home in Canada?
Closing costs in Canada typically range from 1.5% to 4% of the purchase price. Common costs include legal fees for your solicitor or notary, land transfer tax (which varies by province), title insurance, home inspection, and property appraisal. Your mortgage broker will outline your expected closing costs early in the process so there are no surprises on closing day.
Licensed and Regulated
Human Mortgage operates under XEVA Mortgage, licensed by the British Columbia Financial Services Authority (BCFSA). Your mortgage is handled by Joshua Resvick (License #X300296), Chief Human Officer at Human Mortgage, and our team of licensed mortgage professionals. Learn more about our team.
Ready to Start Your Mortgage Journey?
Book a free call or send us a message. No commitment, no obligation, no pressure. Just a conversation about what is possible for you.